These Terms & Conditions outline the legally binding terms between Florists Catford (“we”, “us”, or “our”) and you (“the customer”, “you”, or “your”) regarding your use of our online flower delivery services. By placing an order via our website, you agree to be bound by these Terms & Conditions. These terms apply to all customers in Catford and the surrounding areas who choose to access and use our platform for flower purchases and deliveries.
Florists Catford provides an online platform for ordering flowers and related products for delivery in Catford and neighbouring areas. Through our website, customers may select floral arrangements and specify delivery schedules, addresses, and personalised messages, subject to availability and conditions as set out below.
1. Product Selection: Browse our selection of floral products and add your chosen items to the shopping basket.
2. Checkout: At checkout, provide accurate delivery details, including recipient name, address, contact number, and preferred delivery date. You may include a personal message if desired.
3. Confirmation: Review your order. Confirm that all information provided is correct and complete before submitting.
4. Payment: Proceed to pay for your order via one of the accepted payment methods outlined below. Orders are only confirmed upon successful payment.
5. Order Acknowledgement & Acceptance: Upon receipt of your order and payment, an acknowledgement of your order will be displayed on-screen and/or provided via notification. This notification acknowledges your order but does not constitute acceptance. Acceptance of your order, and the formation of the contract, occurs when we send you a dispatch confirmation or when we begin preparing your order for delivery.
6. Delivery: Ordered products are delivered on your chosen date and to the address provided, subject to delivery availability and any restrictions as described under ‘Delivery Terms’ below.
Payment for products and delivery charges (where applicable) must be made in full at the time of placing your order. We accept a range of common payment methods as specified on our website, subject to occasional updates.
Your Right to Cancel: You may cancel your order up to 24 hours before the intended delivery date, provided the order has not yet been prepared or dispatched. To request a cancellation, use the contact form or instructions given on our website.
Refunds: Cancellations made in accordance with the timeframe above will be refunded in full to the original payment method, minus any processing fees incurred. If products have already been prepared or dispatched, we may not be able to cancel your order or issue a full refund.
Order Amendments: If you wish to amend your order (for example, change the delivery address or date), please contact us as soon as possible. Whilst we will attempt to accommodate changes, amendments cannot be guaranteed and may be subject to additional charges depending on the status of your order.
Right to Cancel by Florists Catford: We reserve the right to cancel any order at our discretion, for example, due to unavailability of items, inability to fulfil the delivery as requested, or circumstances beyond our control. In such cases, you will be contacted promptly and receive a full refund.
Florists Catford delivers to Catford and select neighbouring areas as indicated on our delivery page. Delivery charges and timescales vary depending on location and availability.
We take utmost care to ensure that all flowers and products meet our high standards of quality and freshness. Images and descriptions on our website aim to accurately represent our products, but because of the seasonal nature of flowers and individual artisan craftsmanship, minor variations in colour, stems, and presentation may occur. This does not constitute grounds for a refund or claim unless quality is materially affected.
Your personal data is handled in accordance with our Privacy Policy and applicable data protection legislation. By placing an order, you consent to the collection, use, and handling of your information for the purposes of processing your order, delivery, and aftercare as described.
All content on this website, including product images, descriptions, and trademarks, is the property of Florists Catford or licensed for our use. Such content may not be reproduced, copied, or used for commercial purposes without express permission.
These Terms & Conditions, and any disputes or claims arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales. By using our online flower delivery service, you agree to submit to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to modify or update these Terms & Conditions as necessary to reflect changes to our services, legal requirements, or other operational needs. The latest version will always be available on our website and shall supersede any previous versions.
If you have any questions regarding these Terms & Conditions or require clarification regarding any aspect of our online flower delivery service, please refer to the contact details and methods provided on our website.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Florists Catford, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Florists Catford.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
