At Florists Catford, we take pride in delivering the freshest flowers to homes and businesses throughout the Catford area. As a trusted local florist, each bouquet and arrangement is carefully crafted to ensure quality, beauty, and longevity. Our fresh flowers guarantee is your promise of premium floral gifts that meet the highest standards every time.
Your satisfaction is our top priority. In the rare event that your flowers arrive damaged or do not meet our freshness standards, please notify us as soon as possible upon receiving your order. To help us resolve the issue efficiently, we kindly ask customers to provide a clear description of the problem and photographic evidence of the flowers and any damaged packaging. This allows our team to review your case swiftly and offer an appropriate solution in line with our fresh flowers guarantee.
Florists Catford is dedicated to delivering arrangements that look stunning and last. All our flowers are covered by a minimum 5-day freshness window from the date of delivery, provided the care instructions supplied are followed. Should your flowers wilt or deteriorate noticeably within this period (excluding expected natural ageing), we encourage you to contact us promptly. After five days, flowers are expected to show signs of natural ageing, and claims outside the freshness window may not be eligible for refund or replacement.
Customer peace of mind matters to us. If your order does not meet our freshness promise or arrives damaged, you are entitled to a replacement bouquet or a full refund. Once your request has been reviewed and accepted, we will arrange for a new delivery at the earliest possible opportunity, or process your refund using your original payment method. Depending on the nature of your issue, additional arrangements can be discussed to ensure you are fully satisfied with your Florists Catford experience.
We value your feedback and see every complaint as an opportunity to improve. If you have any concerns regarding your order, please contact our team as soon as possible after receiving your flowers. Clearly state your order details, outline your complaint, and include any supporting evidence like photos if relevant. Our dedicated staff will acknowledge your complaint quickly, investigate thoroughly, and keep you updated at each stage. We aim to resolve all complaints fairly and promptly, typically within 48 hours of receiving the full details.
With years of experience serving the Catford community, Florists Catford is committed to absolute customer satisfaction. We are proud to be a trusted local florist, providing fresh flower deliveries to households and nearby businesses alike. We appreciate your trust and do everything possible to ensure you receive only the finest, freshest flowers. Thank you for choosing Florists Catford – your neighbourhood flower experts.
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